Making A Purchase
We accept Visa, Mastercard, Visa Debit, Mastercard Debit, AMEX & PayPal.
If you wish to claim VAT exemption you can do so during the checkout process, please fill in the VAT exemption declaration where specified taking your time to answer everything correctly.
VAT is chargeable to all customers within the European Union at 20%. Customers who reside outside the EU are VAT exempt.
VAT Exemption Customers within the EU can print a VAT Exemption Form to avoid tax on certain items or fill out the form during checkout.
VAT exemption applies, provided the goods are:
(a) Being purchased by an individual, a charity or with money voluntarily raised for use by a disabled person
(b) That the goods have been specifically designed for use by the disabled.
Such goods are identified online with the letters XV or otherwise clearly marked.
If you think you have not correctly used this option please call us on +44 (0) 1299 827820 to check
Shipping And Handling
Small parcels are sent via Royal Mail and larger parcels are sent via courier such as UPS.
Mainland UK only :
Orders under £90 = 10%
Over £90 = £9
Your goods will normally be dispatched within three working days of receipt of your order and payment details, provided we have stocks. We will advise you of any delay.
If your item is not in stock, we will back order it for you. We will ship as soon as stock becomes available.
All of our products can be returned free of charge (UK Mainland Only) within 30 days for any reason, but please call us first to arrange the return.
After 30 days all carriage costs must be borne by the customer and returns that are not in a saleable condition will result in a credit of only 60% of the cost.
Reaching us. Either e-mail us on firstname.lastname@example.org or phone us on +44 (0)1299 827820 and ask for either Iris or Rachel, fax us on + 44 (0)1299 827035 or write to us at
5 Severnside Business Park,
TFH do not disclose any information to third parties except Stripe to verify credit card details. Buyer's information is held for three years in our database - we believe that most customers expect to receive our next catalog.
Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.
We are ICO registered. No. ZA212821