Shipping Rates & Times

Effective January 1, 2019

A minimum of $12.00 CDN charge for delivery (base package rate of Purolator). Delivery charges vary by postal code within Canada, all delivery charges are reflective of standard shipment rates.

To determine the applicable shipping rate for items in your Cart:

  1.  Select Proceed to Checkout
  2.  Select or add your shipping address
  3. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Note:The transit time begins the first full shipping day after the package leaves our facility.

To ensure that you receive your product securely, quickly and at the lowest cost possible, we use Purolator and Canada Post for all ground shipping, Manitoulin Freight for all truck shipments.

For expedited, next day or 2-day shipping, please call for quote.
                                                           



Truck Shipments

Softplay, Swing Frames and MSE Orders will incur a minimum trucking charge of $180.

Some pallet items are heavier and will incur additional shipping charges. If your order is more than the minimums charged, we will contact you with exact shipping. 

Most truck shipments require a loading dock as the minimum, $180 is for tailgate delivery (end of truck) only. If you don't have a loading dock, please allow for charges of Liftgate Service of $45 (bring shipment to ground level) and/or Inside Delivery charge of $55. Private home delivery charges for truck are an additional $50 beyond standard charges.Quotes for shipping are easily supplied upon request; please email for a quote to orders@tfhcanada.ca

All shipping charges originate from our warehouse in Pickering, Ontario. There is no additional duty, brokerage or import charges. TFH Canada ships within Canada Only.




Shipping To Remote Locations Within Canada:

Examples are:

  • Towns far from a shipper's hub; typically postal codes with two or more zero's
  • Towns that are infrequently served by shippers
  • Canada Post Air Stage Locations (where mail must be airlifted at certain times of the year)

Please allow an additional 4-9 days for delivery to these locations.

Some items cannot be shipped to remote locations, please call our office if you are unsure 905-492-9211 or email orders@tfhcanada.ca.



Delivery Schedule

We deliver your order right away. You should receive your order within 3-5 business days under normal circumstances.  We stock 90% of our product in our Pickering warehouse and usually ship within 24 hours of receiving your order. However, longer lead times are necessary for custom produced items.  From time to time some products are unavailable from our suppliers, we will ensure to keep you informed if this happens. If there is a delay, we will contact you as promptly as possible.




Back Orders

We do not have access to your credit card information, therefore you will be notified by delivery note, phone, or email of any items in your cart that are temporarily out of stock. Items not in stock but still retailed will be charged with your order unless indicated to us otherwise. Items that are discontinued or no longer available will be removed from your invoice and a credit applied back to your card.