What can I return?
You may return most new, unopened items sold by TFH Canada within 30 days of delivery for a full refund of product cost.
Return Authorization Code
If you would like to return an item, please call TFH at 877-509-7524 for a Return Authorization Number (RA number). This number must be written on the outside of each box being returned along with our address. Items returned without an RA number will be refused. We accept only unused/unassembled items in resellable condition. Custom and special order items are final sale only. Return freight is the customer's responsibility unless an item was sent to you in error. Truck items must be returned by the same carrier that delivered them. Return freight must be prepaid by the company or person returning the product. If merchandise is returned within 30 days of receipt and in resellable condition, you will receive a full refund. If return is after 30 days but less than 60 days, a restocking fee of 25-50% will be charged.
Restocking fees are:
31-45 days - 25% of order total
45-60 Days - 50% of order total
Sorry no returns, refunds, or credits after 61 days.
All returned merchandise should be packages securely to prevent damage and shipped pre-paid, with insurance to the address below. If you feel an item is defective and would like to be reimbursed for your return shipping charges, PLEASE INCLUDE A RECEIPT FOR YOUR SHIPPING IN THE BOX. WE WILL REIMBURSE YOU FOR REASONABLE SHIPPING CHARGES. WE DO NOT PAY FOR PACKAGING MATERIALS CHARGED BY SHIPPING STORES. If possible, use the box and packaging materials that your order was shipped in.
Please send returns to:
1750 PLUMMER STREET, #16
Pickering, ON L1W 3L7
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Does TFH Canada do replacements?
We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days at your cost. If you want to exchange for a different item, you will need to return the item and place a new order.