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Shipping And Handling
We use UPS or USPS for all ground shipping and UPS Freight for all truck shipments to ensure that you receive your product as quickly and at the lowest cost possible. Please see below our shipping policy. Truck ShipmentsAll items that require a truck shipment will be charged $165 per item. For multiple truck items, please call us or we will contact you with a shipping quote.The shipping charge of $165 is tailgate delivery only. If you don't have a loading dock, please call us to request Liftgate Service (bring shipment to ground level) and/or Inside Delivery quotes.Orders to Hawaii, Alaska, Puerto Rico & Mexico will be contacted with exact freight charges prior to shipping.*Shipping charges to Mexico are to the border only. You will be surcharged for Mexican GST and PST taxes and clearance through customs including brokerage fees.For expedited, next day or 2-day shipping, please call for quote (800-467-6222).Delivery Schedule
We deliver in stock items right away. We have a large warehouse and stock the majority of our products. You should receive your order within 3-5 business days under normal circumstances. Custom orders and some Softplay items will be drop shipped from our supplier and may take up to 6 weeks for delivery. Back Orders
Because we do not have access to your credit information, you will be notified of any items in your cart that are temporarily out of stock and that those items will be cancelled from your online order. We will contact you to see if you would like to reorder these items when stock as been replenished.Damages and/or LossesTFH USA makes every effort to package and ship your order with the greatest of care. However, there are occasions when damage or loss occurs in transit. If you see obvious damage to the box and/or contents, you may refuse a shipment. If you choose to sign for the shipment, have the driver note any and all damages or losses. If you accept a shipment by signing for it, you acknowledge that the shipment is in good condition (free of damage or loss). Upon receipt, you must open and inspect the contents of the shipment for possible concealed damage or loss. Keep all packaging and shipping material associated with a damage or loss shipment. IMPORTANT: You have 5 business days from receipt of shipment to report damage or loss that was not noted on the delivery receipt to our Returns Department at 800-467-6222. At that time, we will arrange for a replacement or refund. After 5 business days, we are not able to refund or replace for damages or loss. OUTSIDE THE CONTINENTAL UNITED STATES - ADDITIONAL $45 ON YOUR ORDER.