If you are not happy with your purchase you may, of course, return it. To initiate this process, please call TFH at 800-467-6222 for a Return Authorization Number (RA number). This number must be written on the outside of each box being returned along with our address. Items returned without an RA number will be refused. We accept only unused/unassembled items in resalable condition. Return freight is the customer's responsibility unless an item was sent to you in error. Truck items must be returned by the same carrier that delivered them. Return freight must be prepaid. If merchandise is returned within 30 days of receipt in resalable condition, you will receive a full refund. If return is after 30 days but less than 90 days, a restocking fee will be charged. Restocking fees are:
31-60 days - 15%
60-90 Days - 50%
Sorry no returns will be accepted after 90 days.
All returned merchandise should be packaged securely to prevent damage and shipped pre-paid preferably insured USPS or UPS to the address below. If you feel an item is defective and would like reimbursed for your return shipping charges, PLEASE INCLUDE A RECEIPT FOR YOUR SHIPPING IN THE BOX. WE WILL REIMBURSE YOU FOR REASONABLE SHIPPING CHARGES. WE DO NOT PAY FOR PACKAGING MATERIALS CHARGED BY SHIPPING STORES. If possible, use the box and packaging materials that your order was shipped in.
Please send returns to:
4537 Gibsonia Road
Gibsonia, PA 15044
Chew products and custom made products are not returnable.