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Terms & Conditions

Making A Purchase

We accept Visa, Mastercard, Visa Debit, Mastercard Debit, AMEX & PayPal. 

We do not actually take payment for an item until it is ready to ship.

If you wish to claim VAT exemption you can do so during the checkout process, please fill in the VAT exemption declaration where specified taking your time to answer everything correctly.

Tax Charges

VAT is chargeable to all customers within the European Union at 20%. Customers who reside outside the EU are VAT exempt.

VAT Exemption Customers within the EU can print a VAT Exemption Form to avoid tax on certain items or fill out the form during checkout.

VAT exemption applies, provided the goods are:

(a) Being purchased by an individual, a charity or with money voluntarily raised for use by a disabled person

AND

(b) That the goods have been specifically designed for use by the disabled.
Such goods are identified online with the letters XV or otherwise clearly marked. 

If you think you have not correctly used this option please call us on +44 (0) 1299 827820 to check

Shipping And Handling

Small parcels are sent via Royal Mail and larger parcels are sent via courier such as UPS.

Mainland UK only :
Orders under £90 = 10%
Over £90 = £9

Delivery Schedule

Your goods will normally be dispatched within three working days of receipt of your order and payment details, provided we have stocks. We will advise you of any delay.

Back Orders

If your item is not in stock, we will back order it for you. We will ship as soon as stock becomes available.

Guarantee

All of our products can be returned free of charge within 30 days for any reason, but please call us first to arrange the return.

After 30 days all carriage costs must be borne by the customer and returns that are not in a saleable condition will result in a credit of only 60% of the cost.

Reaching Us

Reaching us. Either e-mail us on tfh@tfhuk.com or phone us on +44 (0)1299 827820 and ask for either Iris or Rachel, fax us on + 44 (0)1299 827035 or write to us at

TFH,
5 Severnside Business Park,
Severn Rd,
Stourport-on-Severn,
Worcestershire,
DY13 9HT

Privacy Policy

TFH do not disclose any information to third parties except Stripe to verify credit card details. Buyer's information is held for three years in our database - we believe that most customers expect to receive our next catalog.

Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.

Data Protection
We are ICO registered. No. ZA212821