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Shipping Policy

Effective January 1, 2016

A minimum of $12.00 CDN charge for delivery (base package rate of Purolator). Delivery charges vary by postal code within Canada.

We use Purolator for all ground shipping and APEX or Manitoulin for all truck shipments to ensure that you receive your product securely, quickly and at the lowest cost possible. Please see below for our shipping policy.                                                             

Truck Shipments

Softplay, Swing Frames and MSE Orders will incur a minimum trucking charge of $180.

Some items are heavier and will incur additional shipping charges. If your order is more than the minimum $199, we will contact you with exact shipping. 

Most truck shipments require a loading dock as the minimum $180 is for tailgate delivery (end of truck) only. If you don't have a loading dock, please allow for charges of Liftgate Service of $45 (bring shipment to ground level) and/or Inside Delivery charge of $55. Private home delivery charges for truck are an additional $50 beyond standard charges. Quotes for shipping are easily supplied upon request.

All shipping charges originate from our warehouse in Pickering, Ontario. There is no additional duty, brokerage or import charges. TFH Canada ships within Canada Only.

For expedited, next day or 2-day shipping, please call for quote.

Delivery Schedule

We deliver your order right away. You should receive your order within 3-5 business days under normal circumstances.  We stock 90% of our product in our Pickering warehouse and usually ship within 24 hours of receiving your order. However, longer lead times are necessary for custom produced items.  From time to time some products are unavailable from our suppliers, we will ensure to keep you informed if this happens. If there is a delay, we will contact you as promptly as possible.

Back Orders

We do not have access to your credit card information, therefore you will be notified by delivery note, phone, or email of any items in your cart that are temporarily out of stock. Items not in stock but still retailed will be charged with your order unless indicated to us otherwise. Items that are discontinued or no longer available will be removed from your invoice and a credit applied back to your card.